Data Processing Agreement
Contractual template — applies when accepted in the service order
Evidence for your procurement decision.
Public agreement templates and technical disclosures covering the questions most often raised in a corporate security review.
Retention and Deletion Schedule
Retention schedule — operational activation requirements disclosed below
Identity SSO and Plan Availability
Technical disclosure
Subprocessor Register
Technical disclosure
Incident Response and Customer Notification
Contractual template — applies when accepted in the service order
Integration Permissions and Administrator Controls
Technical disclosure
Availability and Support Targets
Contractual template — applies when accepted in the service order
International Transfers and SCC Annex
Contractual template — applies when accepted in the service order
Standard Contractual Clauses
Download the unchanged European Commission SCC text (2021/914, English). The transfer schedule explains which agreement and annexes must accompany it. This download alone does not execute an agreement with an AI provider.
Availability and identity, plainly stated
Customer SAML, customer OIDC and SCIM are not available in any current QCM plan. No default contractual service-credit SLA is offered. The public status page measures the sign-in page and API/database health; it identifies unmonitored components and partial-month data.